SHIPPING POLICY

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post Standard. If you prefer delivery by Australia Post Express please select Express Post at the Checkout.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We will group two distinct orders placed separately if both orders haven't been shipped. Please contact us if you wish to add to your order. We will combine your orders if they have not already been dispatched.

Most items will be packed in padded bags to ensure your items are well-protected.

Free Shipping offer applies to Australian orders with standard shipping only. Additional charges apply for express shipping. ( See Below )

RETURNS POLICY

DOMESTIC RETURNS ONLY

Thank you for being our customer. We want you have an amazing shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you receive your package. Returned items must be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Returns will not be accepted in any other way.

Final Sale and Special Order items may not be returned. However, we are happy to exchange these items for the same value or less with the price difference refunded. For an exchange of a higher valued item, customers are responsible for the price difference.

RETURNS & EXCHANGE INSTRUCTIONS

Fill Out the Included Return Form

If you are simply returning a purchase, the items need to arrive back in the condition you received it in. Secure packaging means the original packaging, padded envelope or a small box with bubble wrap and including the return / exchange form. We would suggest sending the item via registered mail if the return value is over $100, to protect against loss.

Note: SHIPPING charges are NON-REFUNDABLE.

Returns are Processed within Seven Business Days.

FREE GIFT RETURN POLICY

Free gifts are based on the total value of your order. If the value of your purchase drops below the required minimum after a return, we can’t treat you to a free gift. If you decide to keep the gift, you will incur a charge of reduced sum of $9.99.

INTERNATIONAL RETURNS & EXCHANGES

We will accept returns and exchanges from our international customers. However, you are responsible for the return shipping costs. If your package is damaged during shipping, let us know immediately  so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.